1. Information We Collect
When you use Namma Radhapuram, we collect the following information: Name, Mobile Number, Village/Area, Issue Description, and Location details you provide in the complaint form. We also collect device information (browser type, OS) and usage data (pages visited) automatically.
2. How We Use Your Information
Your information is used solely to: (a) Register, track, and resolve your civic complaints, (b) Notify you via SMS/WhatsApp about status updates, (c) Coordinate with volunteers and ward representatives, (d) Generate anonymized reports for governance improvement.
3. Data Sharing
We never sell your data. Your information is shared only with: Radhapuram constituency office, assigned ward volunteers/coordinators, and government departments when required for issue resolution.
4. Data Retention
Complaint records are retained for 3 years. Contact information is retained until you request deletion. Anonymized analytics data is kept indefinitely.
5. Your Rights
You may request access, correction, or deletion of your data at any time by contacting contact@nammaradhapuram.com or calling +91 4637 228 228.
6. Security
We implement industry-standard encryption and access controls. However, no online service is 100% secure. We will notify you within 72 hours of any data breach.
7. Contact
For privacy-related queries: Radhapuram Constituency Office, Radhapuram, Tirunelveli District, Tamil Nadu â 627111. Email: contact@nammaradhapuram.com. Phone: +91 4637 228 228.
